FAQ

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.jittersflavoredcoffee.com/account/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@jittersflavoredcoffee.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@jittersflavoredcoffee.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within two to six days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

We ship to United States and Canada.

How much is shipping?

Discounted flat-rate shipping to the United States is $6.95. If your order value is more than $60, we provide free shipping within the U.S., and expeditied shipping options are available for a discount. For destinations in Canada, the shipping rate is a live rate quoted from our carrier and will depend on the item and weight ordered.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Coffee

Is your decaf coffee safe / good?

Yes! All flavored coffees are available in decaf using the Swiss Water Process (SWP), 100% chemical free, producing the best tasting decaf coffee.

How fresh is your coffee?

We strive to provide the freshest possible drinking experience. Your coffee beans are not roasted until we have your order, and once we do, we ship your coffee the same day it is shipped without skipping a beat. The bags are resealable so your coffee will remain fresh for longer and have a 1 year shelf-life.

What flavorings are added into the coffee?

Both natural and artificial flavorings are added into the coffee. The artificial flavorings are safe and not harmful to human health.

What kind of coffee do you roast?

Our coffees are made from 100% Arabica beans sourced from Cameroon. Each order is small-batch and medium roasted for the perfect balance in acidity and flavor.

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by Google or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the Google or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Returns

Can I return or exchange an item?

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging and labels attached. Unfortunately, we don’t offer exchanges.

How do I return an item?

Please contact our customer service team via help@jittersflavoredcoffee.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via help@jittersflavoredcoffee.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Subscriptions

Am I committed to keep a subscription?

No. You may cancel anytime and there is no commitment.

How do I cancel a subscription?

You may cancel by logging into your account and clicking "Subscriptions" to be taken to your subscription page with the option to cancel. We're really sorry to see you go! Please reach out if there is anything we can do to change your mind?

Can I change my subscription to switch delivery intervals or flavors?

Sure you can. Log into your account, go to your account page, and click "Subscriptions" to change the subscription to your liking. You may also swap out any flavor in your subscription for another!